Privacy Policy

Depending on how you interact with Flexible Click, we may collect:

Contact Information

Such as:

• Name
• Email address
• Telephone number
• Business name
• Job title
• Mailing or business address

Account Information

Such as:

• Username
• Account preferences
• Subscription information
• Service configuration
• Account activity

Transaction Information

We may collect information related to purchases, subscriptions, invoices, and transaction history.

Payment card information may be processed directly by third-party payment processors rather than stored by Flexible Click.

Communications

We may collect communications submitted through:

• Contact forms
• Email
• SMS/text messaging
• Chat
• Customer support
• Voice AI interactions
• Conversation AI interactions
• Other communications with Flexible Click

Technical Information

We may automatically collect information such as:

• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Referral information
• Pages viewed
• Approximate location derived from IP address
• Cookies and similar technologies

Some Flexible Click services use artificial intelligence.

When you interact with an AI-powered feature, information you provide may be processed to generate responses or perform requested actions.

Depending on the service, this may include:

• Messages
• Conversation history
• Customer inquiries
• Appointment information
• Lead information
• Voice inputs or recordings
• Transcripts
• Business information

Flexible Click may use third-party technology providers to process information required to deliver these AI capabilities.

If you interact with Flexible Click or a Flexible Click-powered customer experience through telephone services, Flexible Click may process information associated with the call.

Depending on the configuration and applicable law, this may include:

• Telephone number
• Call date and time
• Call duration
• Call routing information
• Conversation content
• Transcripts
• Recordings
• Appointment information
• Information voluntarily provided during the conversation

Where legally required, appropriate consent or notice should be provided before calls are recorded or processed.

Businesses deploying Flexible Click Voice AI are responsible for configuring and operating their communications in compliance with applicable consent, recording, telecommunications, and privacy laws.

Flexible Click may process personal information on behalf of business customers using our platform.

For example, a business using Flexible Click may provide customer or lead information so that our systems can:

• Respond to inquiries
• Send messages
• Schedule appointments
• Manage leads
• Request reviews
• Conduct authorized follow-up
• Perform business automations

In these circumstances, the business customer may determine the purposes for which the information is processed, while Flexible Click acts as a service provider or processor as applicable.

Individuals with questions about data supplied by a particular Flexible Click customer should generally contact that business directly.

Flexible Click may use information to:

• Provide Flexible Click services
• Create and manage accounts
• Process transactions
• Provide customer support
• Operate AI systems
• Deliver requested communications
• Manage subscriptions
• Improve our website and software
• Analyze product performance
• Personalize user experiences
• Prevent fraud and abuse
• Maintain platform security
• Comply with legal obligations
• Communicate about products and services where permitted

If you provide your telephone number and consent to receive text messages, Flexible Click or an authorized business using our technology may send communications consistent with that consent.

Message and data rates may apply.

Message frequency may vary depending on the service and communications requested.

Where applicable, users may opt out of promotional SMS communications by replying STOP.

Where supported, users may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing Flexible Click services where prohibited by applicable law.

Flexible Click does not sell mobile opt-in consent information to third parties for their independent marketing purposes.

Flexible Click may use cookies and similar technologies to:

• Keep the website functioning
• Remember preferences
• Understand website usage
• Improve performance
• Measure marketing effectiveness
• Detect security issues

Users may be able to control certain cookies through browser settings or available consent-management tools.

Flexible Click may share personal information with vendors and service providers that help operate our services.

These may include providers of:

• Hosting
• Cloud infrastructure
• Artificial intelligence
• Telecommunications
• SMS messaging
• Email
• CRM technology
• Analytics
• Payment processing
• Customer support
• Security
• Marketing technology

Flexible Click may also disclose information when reasonably necessary to:

• Comply with law
• Respond to lawful requests
• Protect rights and safety
• Investigate fraud or abuse
• Complete a merger, acquisition, financing, reorganization, or sale of business assets

Flexible Click does not sell personal information for money in the ordinary meaning of the term “sell.”

Certain privacy laws may define “sale” or “sharing” more broadly, particularly in connection with advertising technologies.

Where applicable, Flexible Click will provide legally required rights, notices, and opt-out mechanisms.

Flexible Click’s website and services may connect to third-party platforms.

Their handling of personal information is governed by their own privacy policies.

Flexible Click is not responsible for the independent privacy practices of third-party services.

Flexible Click retains personal information for as long as reasonably necessary to:

• Provide services
• Maintain accounts
• Complete transactions
• Meet contractual obligations
• Resolve disputes
• Maintain security
• Enforce agreements
• Meet legal requirements

Retention periods may vary depending on the type of information and service.

Flexible Click uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Depending on where you live, applicable law may provide rights concerning your personal information.

These may include rights to:

• Request access
• Request correction
• Request deletion
• Obtain certain information about processing
• Obtain a portable copy of certain data
• Opt out of certain targeted advertising, sales, or sharing
• Withdraw consent where processing relies on consent
• Appeal certain privacy-request decisions

These rights are subject to applicable exceptions and verification requirements.

To submit a privacy request, contact:

info@flexibleclick.com

Flexible Click may need to verify your identity before completing certain requests.

Flexible Click services are intended for businesses and adults and are not directed to children under 13.

Flexible Click does not knowingly collect personal information directly from children under 13 through its general business services.

If Flexible Click learns that such information was collected improperly, appropriate steps will be taken to delete it.

Information may be processed in the United States and other locations where Flexible Click or its service providers operate. Where required, appropriate safeguards will be used for international transfers of personal information.

Flexible Click may update this Privacy Policy periodically as services, technology, or legal requirements change.

Updates will be posted with a revised “Last Updated” date.

Questions about this Privacy Policy or Flexible Click privacy practices may be directed to:

Flexible Click
Privacy Email: info@flexibleclick.com
Website: Flexibleclick.com
Business Address: